The FOH Manager will be in charge of the day to day running of the guest facing areas, training and performance and the ongoing management.
Start Date: November 2025
- The duties of the Front of House Manager will include but not be limited to:
- Monitor the effectiveness of existing operating policies and procedures and recommending changes to improve team performance.
- Provide the front of house team with the skills and knowledge required to deliver excellent service to international/domestic guests through the preparation and delivering of effective training sessions.
- Ensure the effective operation of the front of house team by monitoring individual performance, acknowledging achievements, disciplining and recommending improvements.
- Ensure appropriate planning of staff roster inline with operating reports (number of reservations etc.)
- Ensure an effective knowledge of Restaurant operations is maintained by updating operation logs, procedures and memos, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions.
- Resolve any guest complaints when necessary and consult with the Food and Beverage Manager regarding resolutions including service recovery.
- Management of emails and the delegation of tasks to Restaurant Supervisors and Staff.
- Ensure inventory of supplies is kept at efficient levels and wastage is minimised.
- Work closely with the Head Chef and Beverage Operations Manager to ensure smooth services for all guests.
- Ensure reservations, POS and website are in accurate order and up to date.
- Ensure the front of house work area is clean and clear of hazards and adhering to all health, safety and sanitation requirements.
- Complete as necessary incident reporting on all major issues or occupational health and safety matters, major guest complaints/issues and significant damage or breakages.
- Experience of a restaurant management role at hotel restaurant for a minimum of 2 years.
- Business level Japanese and English language ability to professionally and courteously respond to a culturally diverse range of customers.
- Ability and experience of leading, managing and motivating a multi-cultural team of seasonal and year-round staff.
- Superior customer service skills.
- Sound working knowledge of wine, bar and barista areas along with restaurant floor service.
- Ability to handle difficult queries and customers in a calm and positive manner.
- Able to prioritise and organise work independently to meet deadlines.
- Able to up-sell the Restaurant items.
- Strong computer operating skills - Microsoft Office Suite
Pay Rate
- ¥2,700 - ¥3,000 per hour.
- 25% overtime allowance worked above prescribed working hours for the month.
- 25% late night allowance for work between 10pm and 5am.
Employment Period
- November 2025 - March 2026
- Fully paid training at the start of the season.
Hours
- Generally 5 days per week, around 40 hours per week.
- Hours will vary through the season depending on business levels with less hours at the start and end of the season (more riding time!) and occasional overtime work during peak period.
Lift Passes
- A Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
- If you do not need a pass, you will be offered a bonus payment of ¥45,000.
Travel Support Bonus
- ¥50,000 travel cost support bonus upon contract completion for new staff or ¥80,000 for returning staff.
Subsidised Accommodation and Staff Shuttle
- Subsidised staff accommodation available in Hirafu or Kutchan with all utilities, basic supplies and WiFi included.
- For staff based in Kutchan, there is a free staff shuttle to transport to and from work in Hirafu.
Free Ski & Snowboard Lessons
- Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)
Discounts on HTM's services
- Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.
Future opportunities in Niseko with the company
- For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.
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Looking for more job options?
Visit the HTM Careers site for more positions available or contact us at [email protected]